Returns Policy

If you change your mind and would like to return your products, that’s fine; simply contact us within 7 days, quoting your order reference number. Goods must be returned to us unused, in their original packaging, and undamaged, within 14 days of receipt. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

We cannot accept responsibility for loss or damage occurred to items during return transit. Buyers are responsible for return shipping costs.

Bespoke Products
Bespoke products are products that have been manufactured specifically for the customer in any way, whether with the customer’s bespoke label, recipe, colour, design or any other aspect of the product. We are unable to offer refunds or exchanges for any products which have been specifically made to order which are not damaged or faulty. Products that are deemed damaged or faulty on receipt of the delivery by the customer will be replaced where possible, or refunded, in accordance with the consumers’ statutory rights.

Cancellation
If you change your mind and wish to cancel your order, please contact us within 12 hours of purchase, quoting your order reference number.

We are unable to cancel orders once they have been dispatched, however if you wish to cancel your order & it has not yet been dispatched, we will be happy to cancel your order & refund your payment.

Bespoke items cannot be returned or exchanged.

Damaged Goods
Please inspect your order for damage on delivery and before signing for it, and notify us of any damaged goods. A photograph of the damage would also be helpful. You must contact us within 3 working days of delivery, quoting your order reference number. If your goods are damaged when you receive them, we may ask that they be returned to Sapooni Ltd, and we will reimburse the cost of returning the goods (standard second class delivery). We will endeavour to replace the goods within 14 working days, but if for whatever reason we are unable to do this, we will refund the purchase price in full within 14 working days. Please note that damaged goods returned to us must be unopened, unused and in their original packaging. Sapooni Ltd will not be responsible for any loss of items occurred during return transit.

 

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